Client Services
Frequently Asked Questions
Clear answers on movements, craftsmanship, shipping, and support.
1. What powers your timepieces?
Our watches are powered by genuine Seiko automatic movements, selected for their proven reliability and precision.
Each piece is carefully assembled using premium components to create a refined, luxury-inspired timepiece.
2. Are your watches made from genuine Seiko parts?
Our watches are powered by genuine Seiko automatic movements.
External components such as cases, dials, bezels, and hands are premium aftermarket parts selected for quality, durability, and design precision.
3. Do your watches come assembled and ready to wear?
Yes. Every timepiece is fully assembled, regulated, and inspected before dispatch.
Your watch arrives ready to wear, securely packaged for safe delivery.
4. Do you offer international shipping?
Yes — we ship worldwide. Delivery times vary by region and are calculated at checkout.
All orders include tracking information once dispatched.
5. Are your watches waterproof?
Our watches are water-resistant; however, they are not intended for professional diving unless explicitly stated on the product page.
To preserve seals and longevity, we recommend avoiding prolonged exposure to water and ensuring the crown is fully secured.
6. Do you accept returns or exchanges?
We accept returns on unworn items within the timeframe stated in our Returns Policy.
Due to the bespoke nature of certain builds, some custom configurations may be final sale. Please refer to our Returns Policy for full details.
7. Can I request a custom piece?
Yes. We offer limited custom builds depending on parts availability.
Please contact our team with your preferred style and configuration, and we’ll advise what’s possible.
8. What movements do you use?
We primarily use genuine Seiko automatic movements chosen for reliability, serviceability, and consistent performance.
The movement used for each model is listed on the product page specifications.
9. Do you provide a warranty?
Yes. All timepieces include a 12-month movement warranty covering mechanical defects under normal use.
For details and exclusions, please refer to our Warranty information on the Delivery & Returns page.
Need help with an order? Contact our team and include your order number for faster support.